7l77 Privacy Policy
Your personal information is of the highest importance to us. Read this policy to learn in detail how 7l77 collects, stores, and protects your data.
This Privacy Policy ("Policy") is issued by the 7l77 online gaming platform ("we", "our", or "7l77") and applies to users in Bangladesh. When you use 7l77's website, app, or services, you agree to the terms of this Policy. We are committed to protecting your personal information and safeguard it using SSL encryption and industry-standard security measures.
Types of Collected Information
7l77 may collect the following categories of information to operate its services properly:
1.1 Identity Information
- Full name and date of birth
- National ID or passport number (for verification purposes)
- Email address
- Current address
- Account username and password (stored in encrypted form)
1.2 Financial Information
- bKash, Nagad, or Rocket mobile banking number
- Bank account details (for bank transfers)
- Transaction history (records of deposits and withdrawals)
- Records of bonuses and promotional credits
1.3 Technical Information
- IP address and device identifier
- Browser type and version
- Operating system
- Session logs and access times
- Cookies and similar tracking data
1.4 Behavioral Information
- Gaming history and preferred games
- Betting patterns and amounts
- Time spent on the platform
- Support chat records (used for service improvement)
Methods of Collecting Information
We collect your information in the following ways:
- Directly provided information: When you register on 7l77, create an account, or complete the verification process, you voluntarily provide us with information.
- Automatic collection: Technical information is collected automatically while you use the platform.
- Through transactions: Financial information is recorded via payment processors during deposits and withdrawals.
- Cookies and tracking technologies: Cookies are used to improve the platform experience and maintain security.
- Customer support communications: When you contact support via live chat or email, that information is stored.
Purpose of Using Information
7l77 uses your information only for the following legitimate purposes:
3.1 Account Management
Information is used to create, manage, and verify your account. Identity verification is carried out as part of the KYC (Know Your Customer) process, which ensures responsible gaming.
3.2 Payment Processing
Financial information is used to securely complete deposit and withdrawal transactions. We ensure reliable transactions via bKash, Nagad, Rocket, and bank transfers.
3.3 Fraud Prevention
Information is analysed to ensure account security and to prevent unauthorised access, fraud, and money laundering.
3.4 Customer Service
Information is used to resolve your issues quickly and to provide 24/7 live chat support. A history of previous interactions makes it possible to deliver better service.
3.5 Responsible Gaming
Your gaming behaviour is monitored to identify problematic gaming patterns and to offer assistance when needed, which is part of our responsible gaming policy.
3.6 Service Improvement
Information is used for analytical purposes to improve the user experience, add new features, and enhance the performance of the platform.
Information Storage and Protection
We use industry-standard security technologies to protect your information.
4.1 Security Measures
- SSL Encryption: All data transmitted between you and our servers is protected by SSL/TLS encryption.
- Password Hashing: Your password is never stored directly — only a one-way cryptographic hash is retained.
- Access Control: Only authorised staff may access your information, and only for specific purposes.
- Regular Security Audits: Regular security audits are conducted to identify system vulnerabilities.
- Data Backup: Data is regularly backed up in a secure location.
4.2 Retention Period
Information is retained for as long as your account is active and, after account closure, for as long as necessary to meet applicable legal obligations. Records of financial transactions are generally retained for an extended period as part of regulatory requirements. Unnecessary information will be deleted upon your request, except for data that is legally required to be retained.
Sharing Information with Third Parties
5.1 Circumstances for Sharing Information
7l77 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
- Payment processors: Payment service providers such as bKash, Nagad, Rocket, and banks receive the information necessary to complete transactions.
- Technology partners: Software service providers that assist in operating the platform may access limited technical information.
- Legal obligations: Information may be provided in response to lawful requests from competent authorities.
- Anti-fraud organisations: Information may be shared as necessary with relevant organisations to prevent money laundering and fraud.
5.2 Third-Party Responsibilities
All third parties with whom we share information are required to comply with data protection standards consistent with this Policy. They may use the information only for the specified purpose and may not use or distribute it for any other purpose. Every third party we contract with is bound by confidentiality obligations regarding that information.
Cookie Policy
6.1 What Cookies Are and How They Are Used
Cookies are small text files stored on your device. 7l77 uses the following types of cookies:
- Essential cookies: To keep login sessions active and ensure the core functionality of the platform.
- Functionality cookies: To remember your preferences and settings so you do not need to reconfigure them each time you log in.
- Analytics cookies: To review platform usage and improve the service.
- Security cookies: To detect and prevent unauthorised access.
6.2 Cookie Controls
You can control or disable cookies through your browser settings. Please note, however, that disabling essential cookies may disrupt certain key platform functions, such as maintaining login sessions or completing secure payments. Most modern browsers provide cookie management options.
User Rights
As a user of 7l77, you have the following rights:
7.1 Right to Access Information
You may request a copy of your personal information stored with us at any time. We will respond to your request within a reasonable time.
7.2 Right to Correct Information
If any of your information is incorrect, you may request a correction. Ensuring accurate information is important for both you and us.
7.3 Right to Delete Information
In certain circumstances you may request deletion of your information. Applicable information will be deleted, except for data that must be retained for legal or regulatory reasons.
7.4 Right to Restrict Processing
In certain cases you may request that processing of your information be restricted. In such cases we will retain the information but will no longer use it.
7.5 Right to Lodge a Complaint
If you have any concerns or complaints regarding data protection, you may contact our support team directly.
7.6 Right to Data Portability
Where technically feasible, you may request your information in a structured format that can be transferred to another platform.
To exercise any of the rights above, please contact our support team. We generally respond to your request within 30 business days. Some additional information may be requested to verify your identity.
Protection of Minors
7l77 strictly prohibits anyone under the age of 21 from registering or using the platform. This policy applies only to those aged 21 or over. We confirm age at the time of registration and through the identity verification process.
We do not knowingly collect any information from anyone under the age of 21. If we are informed or discover that a minor has registered on the platform, that account will be closed immediately and the associated information will be deleted.
If you believe that a minor is using our platform, please notify our support team.
Policy Changes
7l77 reserves the right to update this privacy policy from time to time. Changes may be made to the policy as needed for service improvements, legal changes, or security enhancements.
If significant changes are made, we will post a notice on the website and attempt to notify active users by email. The date of each version is mentioned at the beginning of the policy.
If you continue to use the platform after a policy change, it will be assumed that you have accepted the updated policy. We therefore recommend visiting this page regularly.
Contact Us
Privacy Inquiries
Please contact us for any questions, concerns, or requests to exercise your rights regarding this privacy policy. Our dedicated support team is always ready to assist you in Bengali.
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